Cancellation Policy

We reserve appointment times especially for you. As a courtesy to our team and other clients on our waitlist, we kindly ask that you provide sufficient notice if you are unable to attend your appointment.

 

Appointment Confirmations (SMS Required)

To best manage our schedule, we require confirmation of appointments via SMS.

  • Clients will receive SMS confirmation messages prior to their appointment

  • A reply is required to confirm your appointment

  • If no response is received after two messages, the appointment will be cancelled and offered to another client

  • Once confirmed, all standard cancellation and no-show policies apply

 

Cancellation (Excludes Cosmetic Tattoo Services)

We require at least 24 hours’ notice to cancel or reschedule an appointment.

  • Cancellations with less than 24 hours’ notice will result in a charge of 100% of the service cost or loss of booking fee

 

COVID

If you need to cancel due to COVID-19, our cancellation policy still applies. Please give as much notice as possible.

If you are having a COVID vaccination the day before your appointment and are likely to feel unwell, please reschedule your appointment with more than 24 hours’ notice.

 

No Shows & Late Arrivals

  • No shows will be charged 100% of the service cost and must be paid in full prior to rebooking

  • Please allow adequate time for traffic and parking

  • Late arrivals may not be accommodated and the full service amount may still be charged

 

Service Changes

If you change your mind or no longer require part of the service booked, you must notify us at least 24 hours prior to your appointment.

  • Failure to do so will result in the full amount of the originally booked service being charged

 

Booking Fees

  • Booking fees are non-refundable

  • If you cancel outside the cancellation timeframe, your booking fee will be credited to your account for future use

  • Cancellations within the cancellation timeframe will be charged the full service amount

 

Cosmetic Tattoo Cancellation Policy

Due to the nature of Cosmetic Tattoo services:

  • We require at least 72 business hours’ notice for cancellations or rescheduling

  • Less than 72 hours’ notice will incur a 50% charge of the service cost

  • Cancellations within 24 hours will result in 100% of the service cost being charged

  • Review appointments will be charged $150 if less than 24 hours’ notice is given or if you do not attend your appointment